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Privacy & Policy

Last updated: September 27/05/2022

Privacy policy 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
While We strive to materially comply with all federal, state, and local laws, You are personally responsible for ensuring that Your use of the Our Service complies with all laws of the jurisdiction in which you reside.


Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
•    You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
•    Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FETCH Dog Trainers, located at Walshtown Beg, Ballincurrig, Leamlara, Cork. For the purpose of the GDPR, the Company is the Data Controller.
•    Account means a unique account created for You to access our Service or parts of our Service.
•    Website refers to FETCH Dog Trainers, accessible from fetchdogtrainers.ie
•    Service refers to the Website.
•    Country refers to: Cork, Ireland
•    Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
•    Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
•    Facebook Fan Page is a public profile named FETCH Dog Trainers specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/fetchcork/
•    Personal Data is any information that relates to an identified or identifiable individual. For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
•    Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
•    Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
•    Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
•    Email address
•    First name and last name
•    Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.
We use both session and persistent Cookies for the purposes set out below:
•    Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
•    Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
•    Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
•    Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
•    To provide and maintain our Service, including to monitor the usage of our Service.
•    To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
•    For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
•    To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
•    To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
•    To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
•    With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.
•    For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
•    With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
•    With Business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
•    With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
•    Comply with a legal obligation
•    Protect and defend the rights or property of the Company
•    Prevent or investigate possible wrongdoing in connection with the Service
•    Protect the personal safety of Users of the Service or the public
•    Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Nevertheless, we take great effort to secure your personal information and justify the trust you have placed in us. Our website and other data processes meet or exceed industry standards and include the use of at least [256-bit Secure Sockets Layer (SSL) protection. The use of SSL technology encrypts data transmitted between you and our website and other web services. When we transmit your personal information to other websites or web-based services (e.g., payment processors), it is similarly encrypted.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
•    Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Usage, Performance and Miscellaneous
We may use third-party Service Providers to provide better improvement of our Service.
•    Invisible reCAPTCHA We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google. The reCAPTCHA service may collect information from You and from Your Device for security purposes. The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
•    Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
•    Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
•    Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
•    Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
•    Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
•    Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
FOR CITIZENS AND RESIDENTS OF THE EUROPEAN UNION
The General Data Protection Regulation (GDPR) provides rights to citizens and residents of the European Union (EU) to control their data. We encourage you to learn more about GDPR and, if applicable, better understand your rights by visiting the GDPR Portal at https://www.eugdpr.org/. The GDPR addresses our responsibilities in handling your personal data (also referred to in this Privacy Policy as your personal information).
Under GDPR and this Privacy Policy, you have the following rights:
•    Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
•    Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.
•    Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
•    Request erasure of Your Personal Data. You have the right to request that we stop using the personal data we collect from you, stop transmitting it to third-party data processors, and erase it from our records and databases. In most cases, we will simply grant this request. In some limited circumstances, such as when we are contractually required to provide Services to you and need the personal information we have collected to do so, we may delay granting your request until such time as it is feasible for us to stop using your personal data and erase it. We may also deny your request if your personal data is the subject of a valid law enforcement request or preservation and/or disclosure of your personal data is required by law or by order of a court of law.
•    Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
•    Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
•    Right to Restrict Data Processing. You have the right, in any of the following circumstances, to request that all processing of your personal data be stopped:
o    you wish to contest the accuracy of your personal data, in which case, we will suspend processing of your personal data for a period while we verify its accuracy;
o    you believe the processing of your personal data is unlawful, but you oppose the erasure of your personal data and request the restriction of its use instead;
o    you believe we no longer need your personal data for our business purposes, but the personal data must be preserved for the establishment, exercise, or defence of legal claims;
o    you have objected to our continued processing pursuant to Article 21 of the GDPR, in which case we will suspend processing of your personal data unless our legitimate need to continue processing it overrides your objection.
•    Right to be Notified. You have the right to be notified of any use of your personal data in a clear and simple manner. This Privacy Policy serves as notification to you of how we intend to collect and use your personal data. If you feel your rights are being impeded, you may contact us to have your concerns addressed. In the event of any rectification or erasure of your personal data, we will provide you written notice within seventy-two (72) hours. Furthermore, in the event of a data breach that includes your personal data, we will inform you and the relevant legal authorities within seventy-two (72) hours after we are made aware of the breach.
•    Right to Reject Automated Individual Decision-Making. You have the right to refuse the automated processing of your personal data to make decisions about you if such decisions significantly affect you or produce legal effects concerning you.
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Facebook Fan Page
Data Controller for the Facebook Fan Page
The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page (https://www.facebook.com/SpiritDogTrain/), the Company and the operator of the social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.
Facebook Insights
We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.
For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.
For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/full_data_use_policy
Mobile Devices
Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:
•    “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices
•    “Limit Ad Tracking” on iOS devices
You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
•    By email: fetchdogtrainer@gmail.com
•    By phone number: +353830954861

Cancellation Policy

Refunds and Cancellations
•    Any cancellations must be notified a minimum of 48hrs before the course or consultation starts. There are no exceptions for any reasons (you are responsible for making sure your dog’s vaccines are up to date, and a family member can attend the course on known dates etc prior to booking). Failure to notify us of a cancellation within this time frame will result in no refund and you will have to book a new course at full price
•    Full fee will be due if you do not cancel your place 48hrs in advance to give us a chance to fill it,.
•    There will be no refund if you fail to attend a course which is fully paid.
•    There will be no partial refunds for missed classes.
•    All refunds are processed minus the credit card charge if this was your method of payment as this is non-refundable.
•    All other cancellation and refund requests are at the discretion of the Fetch Dog Trainers management and dependent on individual circumstances.
•    All consultations are held in your home or other suitable locations.
•    Register for training services by completing our Training Consultation form. A session is not confirmed until we have received payment.
•    All arrangements are made by email.
•    We can only provide in-home sessions within our coverage area.
•    By forwarding payment, you agree to the terms of service laid out in your Booking Email and on our website.

Terms and conditions

Services / Premises Rules
•    All dogs attending the dog park must be fully vaccinated yearly, including kennel / canine cough. If you are unsure about vaccinations please consult your vet directly. This is for the safety of your dog and others and therefore no exceptions can be made. It is your responsibility to vaccinate your dog.
•    Fetch Dog Trainers and it's staff reserves the right of attendance on our training courses & Dog Park
•    Full fee will be due if you do not cancel your appointment 48hrs in advance to give us a chance to fill it. 
•    Dog aggressive and/or human aggressive dogs are not suitable for group class (unless specific course). If you have any concerns in this regard you should contact us by phone to discuss the options available. If you do not contact us and attend a course and we subsequently deem your dog to be unsuitable for a class situation a full refund will not be provided.
•    Female dogs in season / heat (3 weeks long) cannot attend group classes 
•    Every reasonable precautions is taken in our dog park to avoid injury resulting from dog play / dog arguments. However just like a child in a playground accidents sometimes happen. We, Fetch dog Trainers, accept no responsibility for injury resulting from time spent in the park.  If a dog is injured during their time here, we will take the dog to our Vet for treatment however the owner will be responsible for the cost of treatment. By enrolling your dog in our facility you are acknowledging and accepting this.
•    We run full training courses. For optimum results you are required to attend weekly and complete the course.
•    Booking for a place on a training course is final. You agree to attend the training course for the duration of the course.
•    Sometimes we may need to change the time of an entire or part of a training course or training consult due to factors beyond our control. We reserve the right to do so but will contact you in advance to notify you of any required changes
•    All dogs must remain on lead within the premises unless specifically instructed by the dog trainer. Specific breeds such as greyhounds must have the proper collar so as to cause no discomfort to the dog and to prevent escape
•    The Control of Dogs Act 1986 section 21 – “Liability of owner for damage by Dog” applies within our classes and on our premises. We, Fetch Dog Trainers, take all reasonable precautions within the structure of our classes and on our premises to avoid injury resulting from dog bites. However we, Fetch Dog Trainers, accept no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while on the premises.
•    All instances of accident or injury must be reported to the dog trainer at the time they occurred, in the class they occurred in. Subsequent reports of accidents will not be entertained
•    The following items are not permitted in the dog park under any circumstances: Choker chains, shock collars / devices (incl citronella), prong / pinch collars or any other device that causes discomfort, pain and fear to the animal.

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