Cancellation Policy
Refunds and Cancellations
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Any cancellations must be notified a minimum of 72 hours before the park session, consultation or group session starts. There are no exceptions for any reason (you are responsible for ensuring your dog’s vaccines are up to date, and a family member can attend the course on known dates, etc., before booking). Failure to notify us of a cancellation within this time frame will result in no refund and you will have to book a new course at full price.
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The full fee will be due if you do not cancel your place 72 hours in advance to give us a chance to fill it.
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There will be no refund if you fail to attend a consultation or park appointment which is fully paid.
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There will be no partial refunds for missed classes.
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All refunds are processed minus the credit card and website charges if this was your method of payment as this is non-refundable. (5% approx)
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All other cancellation and refund requests are at the discretion of the Fetch Dog Trainers management and are dependent on individual circumstances.
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All consultations are held at your home or other suitable locations unless otherwise agreed on.
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Register for training services by completing our Training Consultation form. A session is not confirmed until we have received payment.
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All arrangements are made by email.
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We can only provide in-home sessions within our coverage area.
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By forwarding payment, you agree to the terms of service laid out in your booking email and on our website.